Frequently Asked Questions
FAQs – Velvaroma
We want to make your shopping experience as smooth as possible. Below are answers to the most common questions our customers ask.
Product Authenticity
Are your fragrances original? Absolutely. We take pride in offering only 100% authentic and genuine designer fragrances. No fakes, no imitations. * How long does the scent typically last? Longevity varies by fragrance concentration and skin type, but we curate our collection to prioritize high-quality, long-lasting performance.
Orders & Shipping
How long will it take to receive my order? Standard shipping within the USA typically takes 3-7 business days, depending on your location. * Can I change my shipping address after placing an order? Please contact us immediately at support@velvaroma.com. If the order hasn't been processed yet, we will do our best to update it for you.
Returns & Exchanges
What is your return policy? We accept returns within 48 hours of delivery only if the product is damaged, defective, or incorrect. Items must be unopened and in original packaging. * Do you offer exchanges? Due to the nature of our products, we only replace items if they are defective or damaged upon arrival.
Customer Support
How can I contact you? You can reach our support team via email at support@velvaroma.com. We aim to respond within 24 business hours.
